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Frequently Asked Questions (FAQs)
Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions. Feel free to reach out if you still need help—we’re here for you!
Ordering
Below are some common questions about your order
Can I cancel my order?
We get it; sometimes we change our minds, too! While we’d love to offer this flexibility, orders currently cannot be canceled or changed once placed. But no worries—if the item isn’t a perfect fit, you can exchange it or return it for a refund. And here’s the best part: domestic return shipping is free!
What if I want to speak to someone?
We’d love to chat with you! If you have questions, concerns, or just want to say hi, reach out anytime. We’ll get back to you within 48 hours (please note, that messages sent on Fridays may get a reply the following Monday, but we’ll respond sooner if we can.
Boss Lady Boutique Currently Ships To:
US and US Territories including:
- P.O Boxes
- All US Military bases, APO/FPO
- American Samoa, Guam, Puerto Rico, and the U.S Virgin Islands.
Australia
Canada
New Zealand
Standard Shipping
- 2-5 Business Days for US Products
- 5-10 Business Days for Overseas Products
- 8-16 Business Days Australia
- 8-14 Business Days Canada
- 8-14 Business Days New Zealand
Returns and Refunds
Below are some common questions about returns, and exchanges
How do I return a product?
We want you to love your purchase! If not, items can be returned within 30 days of receiving your order. To be eligible for a return, items must be in original condition, unworn, unused, with tags attached, and include the original packaging. To start a return please contact us at bossladyboutique@bossladyboutique.store.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How long will it take to receive my refund?
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within10 business days.Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bossladyboutique@bossladyboutique.store.